Privacy Policy

Thank you for visiting (“Site”). We strive to ensure the privacy and security of your personal information. To learn more, please read this privacy policy.

This privacy policy explains how we collect, use and (under particular conditions) disclose your personal information. This privacy policy also explains the steps we have taken to secure your personal information. Finally, this privacy policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this policy.

This policy is part of the Terms & Conditions of Use that govern the Site and is binding on all Website users. If you have any objections to this privacy policy, you should immediately discontinue use of this website.

We are not responsible for the content or privacy practices on any web site not contrived by Patterson J. Kincaid to which the Site links or that links to the Site.


Information Collection

There are several different ways that we gather your information from the Site. In gathering your information, we hope to provide the most efficient and tailored experience.  Information gathering can allow you to only enter shipping and billing information once, help you quickly locate products and services, help us build the most relevant content for you, and inform you of new information on the products and services that we provide.


Below are specific Site uses of your information:

(a) Registration and Ordering - We provide the choice of registering during the checkout process. During registration, you will be prompted to give us certain personal information, including but not limited to your name, shipping and billing addresses, contact numbers, email addresses, and credit card information. We might also ask you for your country of residence and/or your organization’s country of operation, so that we can adhere to applicable laws and regulations. These kinds of personal information are used for billing purposes, order fulfillment, communication about your order and the Site, and for internal marketing intent. If we undergo a problem when processing your order, your personal information could be used to notify you.

(b) Email Addresses - Various locations of the Site ask you to enter your email address for purposes including but not limited to: contest or sweepstakes registration; to request us to notify you of new product styles, or to subscribe for email newsletters and special offers. Your participation in a contest or sweepstakes is completely discretionary, so you have a choice whether to participate and provide information to us. We use this information to notify contest and sweepstakes winners and to award prizes. We might post on the Site the names and cities of contest and sweepstakes winners.  By entering a contest or sweepstakes, you could be opting in to receive our email newsletter and special offers and this will be disclosed in the official rules governing the contest or sweepstakes.

(c) Cookies and Other Technology - Like many sites, the Site employs cookies and web beacons (also known as clear GIF technology or “action tags”) to accelerate your navigation of the Site, recognize you and your access privileges, and track your Site usage.

  1. Cookies are small pieces of information that are stored as text files by your Internet browser on your computer’s hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to deny cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use sections of the Site. We must use cookies to enable you to select products, place them in an online shopping bag, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. The Site’s cookies do not and cannot permeate a user’s hard drive to collect a user’s classified information. Our cookies are not “spyware.”
  1. Web beacons aid in delivering cookies and help us decide whether a web page on the Site has been viewed and, if so, how many times. For example, any electronic image on the Site, such as an ad banner, can operate as a web beacon.
  1. We may use third-party advertising companies to help streamline site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to calculate advertising effectiveness (such as which web pages are frequented or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information gathered by us.
  1. As an example, Facebook collects certain information via cookies and web beacons to determine which web pages are visited or what products are purchased. Please note that any information collected by Facebook via cookies and web beacons is not linked to any customer's personal information gathered by us.

(d) Log Files - As is true of many web sites, the Site server automatically recognizes the Internet URL from which you access the Site. We may also log your Internet protocol (“IP”) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address can sometimes indicate the location of your computer on the Internet.)

(e) Age - We respect children’s privacy. We do not knowingly or intentionally gather personal information from children under age 13. Elsewhere on the Site, you have represented and warranted that you are either 18 years of age or using the Site with the permission of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to help you.

(f) Product Reviews - You can choose to submit a product review. Any personally identifiable information that you submit as part of the review can be read or used by other shoppers to the Site. We are not responsible for any personally identifiable information that you decide to submit as part of your review. We believe you can post a beneficial review without disclosing any personal information.


Information Use and Disclosure

(a) Internal Use - We use your personal information to process your order and supply you with online customer service. We could internally use your personal information to improve the Sites’ content and layout, to enhance outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Site. In order to facilitate such use and the other use described in this Section 2, we may share your information with affiliates under Patterson J. Kincaid’s control.

(b) Communication with You - We will only use the personal information you provide for any notification intentions such as order status updates or Site changes. Additionally, you will be sent a confirmation email once registration to the site is successful. We could send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to register for a contest or sweepstakes; to request us to notify you new product styles, or to sign up for email newsletters and special offers. If you submit your email address, we use it to deliver the information to you. We always allow you to unsubscribe or opt out of future emails (see the opt out section, below, for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails pertaining to your orders.

(c) External Use - We want to provide you with excellent service and to offer you a great selection. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to affiliates under Patterson J. Kincaid’s control, except that:

  1. As do most Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to send products to you, we must share some information. We partner with third parties (such as the U.S. Postal Service and UPS) to ship products, to assure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and contact number.

  2. Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-service corporations such as credit-card processors. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information. (More on this below in Data Security.)

  3. We may provide such information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise demanded to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to lessen the risk of fraud or if someone uses or try’s to use the Site for illegal reasons or to commit fraud.

  4. We will not sell (or trade or rent) personally identifiable information to other companies as part of our normal course of business. However, it’s possible that we may acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the privacy policy in effect.

  5. We could share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly or personally identify you or any user.

  6. We can publicly disclose the name, city, and state of the contest and sweepstakes winners.


Data Security

The Site utilizes physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take various steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are given access to your personal information. Finally, we depend on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are sufficient. For example, when you visit the site, you access servers that are kept in a secure physical environment.

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee total security.


Opt Out/Corrections

Per your request, we will (a) change or update your personal information; (b) unsubscribe you from our email list; and/or (c) disable your account to prevent any future purchases. These alterations can be made through your registered account.


Offline Gathering, Use & Disclosure of Information

As you probably expect from us, the majority of information that we gather is obtained through the Site, and this privacy policy applies only to that online collection of personal information. We also could gather information offline, where we also strive to protect the privacy of your personal information. One example involves someone calling us to place an order or to ask of an inquiry. When someone calls, we will ask only for the personal information we need to place the order or to answer the question. When we need to store information (such as order information); we will enter it into our database through SSL encryption. (See the Data Security section above for more information). There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter indicating some return address information), and this policy doesn’t discuss or try to foresee all of those methods or uses. As we mentioned, we will try to treat offline gathering, uses, and disclosures consistently with our pertinent online practices.



Should any changes be made to our privacy policy, we will inform you via the site. We suggest reviewing our policy frequently as information can change at anytime. If you have any further questions about the privacy policy, please feel free to contact us toll-free at 855-I-LUV-PJK (855-458-8755) Monday through Friday, 8:00–5:00p.m. PST or by email at

Back to top

CA Transparency Act

Ethical Supply Chain Practices And Transparency

As a condition of doing business with our company, Patterson J. Kincaid requires all vendors and buying agents that we contract with to ensure that the products they agree to produce for us are made and delivered in compliance with all applicable laws and regulations. Our vendors and buying agents are also required to abide by PJK’s own specific requirements, even if they go above and beyond what’s required by any applicable law.

We recognize that it is not realistic to expect that our vendors are in 100% compliance with 100% of all laws and 100% of all our requirements, 100% of the time. We also know that if our policy were to simply sever a vendor relationship in the face of any violation, this would more often than not harm the lives of factory workers and cause vendors to actively hide issues from us rather than engage in open and productive dialogue. Therefore, when we identify areas of non-compliance, our goal is to work with our vendors to help resolve issues, improve compliance and promote better working conditions. That said, we have a zero tolerance policy for extreme violations such as the use of child labor, forced labor, or human trafficking and any such violation would result in termination of our business relationship with the offending vendor.

California Transparency Supply Chains Act.

PJK respects internationally recognized human rights standards and believes that no business should ever be complicit in any human rights abuses. Pursuant to the California Transparency in Supply Chains Act, PJK (along with all other retailers and manufacturers with annual sales in excess of $100 million who do business in California) is required as of January 1, 2012 to publicly report on the efforts we are undertaking to ensure that our products are made without the use of slavery or human trafficking.

The California Transparency in Supply Chains Act, S.B. 657, requires retailers and manufacturers that do business in California and have in excess of $100 million in annual sales to state to what extent, if any, they are undertaking efforts to mitigate the risk of human trafficking and slavery in their supply chains. The following provides a summary of PJK’s efforts.

All vendors we contract with currently sign an acknowledgment that they are in compliance with all local and international laws, rules and regulations, including but not limited to laws relating to the employment conditions of their respective employees such as: (a) wage and hour, labor and child labor; (b) health and safety; (c) labor and workers’ rights and practices; (d) discrimination; and (e) environmental laws and regulations.

We are updating our certification and intend to implement a revised version for all vendors and buying agents in Q1 of 2012. Our updated certification will require vendors to certify that (1) all goods (including all materials incorporated therein) have been produced and delivered in full compliance with all applicable local and international laws, rules and regulations, including but not limited to those relating to wage and hour, labor and child labor, forced labor, slavery and human trafficking, health and safety, labor and workers’ rights and practices, discrimination, environmental, and customs/trade, as well as with all PJK standards and requirements, including as set forth in its Vendor Handbook, purchase order terms and conditions and Code of Vendor Conduct; and (2) it has an effective compliance program in place for itself and all of its owned and contracted suppliers and factories to ensure all goods are produced in full compliance with all such laws and requirements, including all that pertain to the prevention of human trafficking and slavery.

PJK has recently engaged a third party, independent consulting and auditing firm to assist us in reviewing, updating and enforcing our standards for compliance and to help us ensure our vendors abide by all laws and requirements, including those that prohibit the use of slavery or human trafficking. We are also currently evaluating the extent to which our vendors have previously been subject to independent audits and certified by independent auditing firms. We anticipate that additional independent audits will be undertaken in 2012 with identified vendors based on our evaluation of several criteria, including the annual dollar volume of goods placed with the vendor, the vendor’s compliance record to date, and the existence of other third party certifications, among other factors.

PJK’s internal compliance team has conducted a risk assessment of our supply chain sourcing countries specific to human trafficking and slavery by utilizing advisories published by the US Department of State, the US Department of Labor and the United Nations Office on Drugs and Crime. In addition, we are in the process of verifying that each vendor in our database does not appear on any US Department of State or US Department of Labor lists which identify known violators. Our efforts to assess and mitigate these risks are ongoing. As noted above, PJK has also recently retained an independent consulting and auditing firm to advise us generally on our supply chain policies and practices and to help us with our mitigation and enforcement efforts going forward. As part of this engagement, and in addition to our ongoing internal efforts to educate our employees on ethical supply chain practices, the firm will assist us with the development of a more formalized training program for all employees responsible for supply chain management and compliance. We plan to roll out this training to all such employees by no later than the end of Q1 of 2012.

PJK has a Code of Business Conduct and Ethics which requires all employees, directors and officers to, among other things, comply at all times with all laws, rules and regulations applicable to the company or its operations. Moreover, all employees have a duty to report any known or suspected violation of the Code, including any violation of the laws, rules regulations or policies that apply to the Company. Failure to abide by our Code can result in disciplinary action up to and including termination. In addition to its existing requirements applicable to its vendors, PJK is developing a new Code of Vendor Conduct (“COVC”) that will specifically reference and prohibit the use of slavery and human trafficking. We plan to incorporate the COVC into our Vendor Handbook and roll it out in Q1 of 2012. All vendors will be required to abide by the COVC as condition of doing business with PJK.

Back to top