Shipping

 

Shipping Policy

Orders are packed and shipped Monday - Friday only. Most orders ship within one business day from the order date. Orders placed on weekends and holidays are processed on the following business day. The date you receive your order will depend on the shipping method you select.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional two business days.  On orders with out of stock item(s) we will notify you of the change and either cancel the entire order or remove that item and ship the remaining item(s).

If you refuse delivery of any order, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.

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Shipping Methods/ Rates

The following shipping methods are currently available:

Shipping Method

Cost

Estimated delivery time from ship date

UPS Ground

$5

3-6 business days

2nd Day

$15

2-4 business days

Overnight

$20

1-2 business days

 

Once your order is verified and your credit card is approved, your shipment will approximately arrive according to the schedule below (Saturday, Sunday and holidays are not considered business days). Orders placed by 12 p.m. PST are processed on the same business day.

UPS Transit Chart

 

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Track Order

Once your order has shipped, you will be sent an email confirmation that includes your tracking number. If you do not receive an emailed confirmation, please contact customer service at your earliest convenience. If you are registered at PJK.com, simply sign in with your username and password, and go to the order history section. Follow the link directly to the UPS site and enter your tracking number.

If you are not a registered user on PJK.com then please visit http://www.ups.com/tracking/tracking.html and enter your tracking number there directly to see the status of your package. UPS can be reached via phone as well toll-free at 1-800-PICK-UPS. Please note that UPS may require some orders to provide a signature upon delivery.

For APO/FPO addresses and P.O Boxes, all packages will be delivered via USPS. Tracking can be followed for this carrier at http://www.usps.com then click on the “Track & Confirm” link in the upper left hand corner of their website.

Should you have any questions regarding your order, please contact us toll-free at 855-I-LUV-PJK (855-458-8755) or by email info@jayallc.com, Monday through Friday 8:00 a.m. – 5:00 p.m. PST.

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APO/FPO

All orders shipping to an APO/FPO address will be shipped via USPS Priority Mail for $6. The United States Postal Service delivers packages Monday through Friday and in select areas on Saturday. 

We can not estimate the amount of shipping to military bases.

Expedited shipping is not available for APO/FPO addresses & P.O. Boxes.

If you are shipping to an APO/FPO address, make sure your address is correctly formatted using the service member’s full name. Include the unit and APO/FPO/DPO (Air/Army Post Office, Fleet Post Office, or Diplomatic Post Office) address with the 9-digit ZIP code (if ones assigned).

 

Example of Format:

CPT KEVIN TAYLOR
UNIT 2050 BOX 4190
APO AP 96278-2050

Please keep in mind that delivery schedules are estimated and can vary depending on shipping destinations, adverse weather conditions during commute, etc. When estimating package delivery time, please allow time for credit card approval, address verification and order processing.

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P.O. Boxes

All orders shipping to a P.O. Box address will be shipped via USPS Priority Mail. The United States Postal Service delivers packages Monday through Friday and in select areas on Saturday. 

USPS Priority Mail Domestic: arrives within 5-7 business days of shipping:

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International

Sorry, at this time PJK.com only ships within the 48 continental United States as well as Alaska and Hawaii. Orders being delivered to Alaska and Hawaii are shipped via USPS (unless the Next Day or 2nd Day Air option is chosen), and may take 7-14 days for ground delivery.

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Gift Wrap/Packaging

All orders will be delivered in an original PJK tote bag, free of charge. Each bag is so unique and comes in a variety of colors and patterns that it’s cute enough to skip the wrap! So, whether you order as a gift to give to a friend or it’s for yourself, you’re sure to be satisfied. These totes are perfect to use on the go or just simply to add a splash of color to any outfit.

 



Gift Wrap

Sorry, we do not offer gift wrapping at this time.

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